Disclaimer
Important information about our independent service, fees, limitations and alternatives that may be available directly from your airline or ticket issuer.
SkyBuzzz is an independent third-party travel-assistance service. We are not an airline and are not affiliated with, endorsed by or authorized to represent any airline.
There is no charge for the initial consultation. If you choose optional paid assistance, we disclose the scope of the service and our service fee before you agree to proceed.
Airline or ticket-issuer charges — such as fare differences, baggage fees or applicable penalties — are separate from our service fee.
You may contact the airline or original ticket issuer directly. Similar assistance may be available through those official channels without our service fee or at a different cost.
1. Nature of our service
SkyBuzzz provides independent assistance with questions about existing flight bookings. Our travel-support agents may review booking information and fare conditions provided by the customer, explain general options and identify the airline or ticket issuer that may control the request.
We do not operate airline reservation systems and do not have access to an airline’s private internal systems. Unless expressly stated as part of a verified and authorized service, we do not directly modify bookings.
The airline or ticket issuer determines whether a requested action can be completed.
In practice this means our assistance consists of reviewing the information you give us, explaining the options that generally apply, and telling you where a request should be directed. Where a request must be made by the airline or the issuing agency, we say so.
2. No airline affiliation
SkyBuzzz is not owned, operated, endorsed or authorized by any airline. We are not an airline’s official website, reservations department, customer-service department or support channel.
If you are seeking an airline’s official support, you can:
- Visit the airline’s official website directly.
- Call the airline’s published customer-service number.
- Use the airline’s official mobile application.
- Contact the travel agency that originally issued your ticket.
3. Trademarks
Airline names and trademarks, if referenced, belong to their respective owners. References are used only to identify the airline relevant to a customer’s booking and do not imply affiliation or endorsement.
4. Service fees
There is no charge for the initial consultation. If optional paid assistance is offered, we disclose the service scope and service fee before the customer agrees to proceed. Airline and ticket-issuer charges are separate and are determined by the responsible airline or issuer.
Our service fee covers our own time and administrative work. It does not include, and is not a payment toward, any fare difference, change fee, cancellation penalty, baggage charge, seat charge or tax set by an airline or ticket issuer.
Full details of when our fee applies, what appears on your card statement and the circumstances in which it may be refunded are set out in our refund and service-fee policy. The contractual terms governing the service are in our terms and conditions, and how we handle personal information is described in our privacy policy.
5. You are not required to use our service
You are not required to use our assistance. You may contact the airline or original ticket issuer directly. Depending on the request and applicable policies, those channels may provide similar assistance without our service fee or at a different cost.
6. No guarantee of outcomes
We cannot guarantee a refund, credit, rebooking, seat assignment, upgrade, waiver or other outcome. Available options may depend on applicable law, the airline or ticket issuer’s rules, the fare conditions, availability and the specific itinerary.
Nothing in this disclaimer changes any refund or other right that a passenger may have under applicable law. Where a refund or other remedy is legally required, it is not merely a discretionary benefit from the airline.
General information about US passenger protections is published by the US Department of Transportation, including its refunds pages and its guidance on the automatic refund rule. That material is provided for informational purposes and is not legal advice. SkyBuzzz does not determine eligibility.
7. Information on this website
We take reasonable steps to keep information current, but airline policies, fare conditions, schedules and government guidance can change. Information on this website is general and may not apply to every booking.
Customers should confirm time-sensitive operational information — such as flight status, check-in requirements, documentation and airport instructions — with the operating airline.
General information about passenger rights is provided for informational purposes and is not legal advice.
8. What we do not control
We do not control airline operations, schedules, inventory, fare rules or decisions made by airlines and ticket issuers. Please review our terms and conditions for the contractual terms governing our service.
Nothing on this page excludes or restricts any right or liability that cannot lawfully be excluded or restricted.
9. No waiver of legal rights
Nothing in this disclaimer waives or limits rights that cannot be waived under applicable federal, state or local law. If this disclaimer conflicts with a mandatory legal requirement, that requirement controls.
10. Contact us
If you have questions about this disclaimer, our independent status or our fees, please contact us:
- Email: support@skybuzzz.com
- Phone: (833) 363-1557
Questions about our service or fees?
Contact us before proceeding if you would like clarification about our independent status, service scope or fees. No service fee for the initial consultation. If you choose paid assistance, we'll disclose our service fee before you agree. Airline charges and fare differences are separate.