Need help reviewing
an existing booking?
Call to speak with an independent travel agent who can help you review passenger details, baggage, seats and itinerary questions. Any changes remain subject to the airline and ticket issuer’s rules.
Independent third-party travel assistance. Not affiliated with any airline. Service fees may apply if you choose to proceed.
Example booking details
Illustration only — not connected to an airline or live reservation.
The fields worth checking
Most of a booking record rarely needs attention. These are the fields travelers most often ask about, and the ones where the applicable rules vary most between airlines and ticket issuers.
Illustration only — not connected to an airline or live reservation.
Passenger name information should match the identification or travel document required for the trip. Correction rules vary by airline, ticket issuer, itinerary and the type of error. A minor correction is different from transferring a ticket to another traveler. If the name appears incorrect, contact the airline or issuing travel agency before departure. The issuer may request identification or other documentation. Approval, fees and ticket-reissue requirements vary. See TSA identification requirements.
The ticket issuer may control which changes can be processed. For agency-issued tickets, some requests must be handled by the issuing agency, while others may be handled by the airline. This depends on the booking and applicable rules. We can help you identify the apparent ticket issuer and review general next steps. The airline or issuing agency makes the final determination.
Airlines and ticket agents may send itinerary notifications to the email address or phone number stored with the booking. Confirming those details can help ensure that important notices reach the passenger.
Baggage allowance and fees can vary by airline, operating carrier, fare, route, cabin, frequent-flyer benefits and itinerary. Some airlines charge different amounts depending on when or where baggage is purchased. Review the applicable carrier’s current policy before paying.
Passengers are generally not required to provide advance notice for routine wheelchair or guided assistance, although contacting the operating airline in advance can help it prepare. Certain specialized services or equipment may have advance-notice requirements. For unresolved disability-related issues, ask the airline for its Complaint Resolution Official. See the DOT guidance on wheelchair and guided assistance, its travel tips for persons with disabilities, and the Bill of Rights for Air Travelers with Disabilities.
Have these to hand
Having these ready helps the agent review your options more quickly. If you cannot locate something, the agent can explain what may be required.
- Your confirmation codeUsually a six-character booking reference from your confirmation email, sometimes called a PNR or record locator. Formats vary by airline and by where you booked.
- The passenger name as bookedIt should match the identification or travel document required for the trip — identification is checked during the travel process, and a mismatch can cause problems.
- Your flight dates and routeOriginal departure date, the airports, and the new dates you have in mind if you already know them.
- How you paidCard, points, travel credit or a third-party site — this can affect which refund options may be available.
- Where you bookedDirectly with the airline, or through an online travel agency. Some changes must go back through whoever issued the ticket.
Why reviewing details early can help
The rules do not change with the calendar, but the time available to contact the issuer and supply documentation does.
More time may be available to contact the ticket issuer, provide documentation and review applicable correction rules.
Contact the issuer promptly. Available options can depend on the airline, ticket type, itinerary and departure time.
Some issues may require assistance from airline staff. Available options can be limited close to departure, and an outcome cannot be guaranteed.
What we can help with — and what we cannot
Being specific about this up front is more useful than a promise we could not keep.
- Review booking information you provide to us.
- Help identify the apparent ticket issuer for your booking.
- Explain general airline and travel-agency procedures.
- Help you understand the possible next steps and where to direct a request.
- Provide paid assistance only after our service fee is disclosed and you accept it.
- Access to every airline reservation, or authority to modify every ticket.
- A name correction, a baggage addition or a seat assignment.
- An accessibility accommodation — only the operating airline can approve one.
- The outcome of a schedule change, or that an airline fee will be waived.
- Frequent-flyer credit, which is decided by the loyalty program.
We do not ask for your airline account password, and we do not ask for one-time security codes sent to you by an airline or bank. We ask only for what is needed to discuss your request, and we tell you our service fee before you agree to anything. How your information is handled is set out in our privacy policy; our fees are explained in our refund and service-fee policy.
When travelers request booking assistance
These are the situations we are asked about most often. If your situation is not listed, call and a travel agent can help you review the available options.
The name does not match your travel document
Passenger information appears different from the identification or travel document required for the trip. Correction rules vary.
You want to add checked baggage
Many airlines allow baggage to be added after booking, but allowances and prices vary.
You need disability-related assistance
Contact the operating airline directly for wheelchair assistance, service-animal requirements, medical equipment or other disability-related accommodations.
You are traveling with an infant
Infant ticketing, bassinets and approved child-restraint options vary by airline, aircraft and itinerary. Confirm requirements directly with the operating airline.
You forgot your frequent-flyer number
Some airlines allow a loyalty number to be added before travel or permit mileage-credit requests afterward. Rules and deadlines vary by program.
Your itinerary looks wrong
Review updated flight numbers, airports, dates, times and connection details directly with the operating airline or ticket issuer.
Questions about existing bookings
Minor corrections may be permitted, but there is no universal character limit or correction policy. The airline or agency that issued the ticket determines whether the request is treated as a correction or a passenger change. Contact the issuer before departure and do not create a new booking until the available options have been reviewed.
Passenger name information should match the identification or travel document required for the trip. Identification is checked during the travel process, and requirements are published by the TSA. Correction rules vary by airline, ticket issuer, itinerary and the type of error.
Many airlines allow checked baggage to be added after booking. Availability, limits and prices vary. Confirm the operating carrier, baggage allowance and total charges before purchasing. If we assist with a purchase, the airline baggage fee, our service fee and any taxes are identified separately and the full amount is disclosed before you agree.
Many airlines allow a frequent-flyer number to be added to an existing reservation, but eligibility and retroactive-credit deadlines vary by program. Contact the airline or loyalty program and retain relevant travel documents.
Request wheelchair or guided assistance directly from the operating airline. Advance notice is generally not required for routine assistance, but an early request can help the airline prepare. Certain specialized services may require up to 48 hours’ notice. At the airport, self-identify to airline personnel as the passenger requesting assistance. For unresolved disability-related issues, ask the airline for its Complaint Resolution Official.
Airlines and ticket agents may send itinerary notifications to the email address or phone number stored with the booking. If those details are out of date, or belong to the agency that made the booking, a notice may not reach you. Confirming the stored contact details can help.
Sometimes. For agency-issued tickets, some requests must be handled by the issuing agency, while others may be handled by the airline, depending on the booking and applicable rules. We can help you identify the apparent ticket issuer and review general next steps; the airline or agency makes the final determination.
Not automatically. We are an independent third-party service and do not have access to every airline reservation or authority to modify every ticket. We review the information you provide, explain the applicable procedures, and help you understand where a request should be directed.
Only what is needed to discuss your request — typically the booking reference, passenger name and travel dates. We will not ask for your airline account password or for one-time security codes.
No service fee for the initial consultation. If you choose paid assistance, we'll disclose our service fee before you agree. Airline charges and fare differences are separate.
Other ways we can help
If something has gone wrong with your booking, a live travel agent can help you review the available options on one call.
Flight Change
Review options to move to an earlier or later flight or change your dates.
Learn more
Flight Cancellation
Review what refund or travel credit options may apply to your booking.
Learn more
Seat Selection
Review seat requests, including seating together, subject to availability.
Learn moreNeed help reviewing an existing booking?
Call to speak with an independent travel agent who can review the itinerary information you provide. Any changes remain subject to the airline and ticket issuer rules. No service fee for the initial consultation. If you choose paid assistance, we'll disclose our service fee before you agree. Airline charges and fare differences are separate.